The best way for payers to engage members proactively about their health and wellness is to enable two-way conversations, says Bob Farrell, CEO of digital health platform mPulse Mobile. Conversational AI allows for a back-and-forth between health plans and members. Photo novellas offer a TikTok-like experience of rich content within a few seconds. 

Pent up demand among seniors for medical care is expected to affect medical care cost ratios in the second quarter, UnitedHealth Group CFO John Rex said during the Goldman Sachs investor conference, according to Seeking Alpha.