Insurers of qualified health plans (QHPs) sold on Healthcare.gov denied an average of 20% of all claims in 2023 – 19% of in-network claims and and 37% of out-of-network claims, finds a new KFF survey. The in-network denial rate ranged widely, with significant variation by insurer and by state from 1 to 54%.

There’s always been personalization for every patient, said Mudit Garg, CEO and cofounder of Qventus. But personalization at scale requires technology. Over the last 10 to 20 years, many technical systems have been built that allow for mass personalization. For instance, every customer has a personalized experience with Amazon.

Providence Health embraces change and a more fluid way of working as compared to standard project management, say Rachele Watts, Joel Bond and Evgeny Shekhtman, who work in the health system’s Agile Practice Office.  

Advocate Health Care is closing 47 clinics it operates inside Walgreens in Illinois.