The biggest factors influencing retention in the fast-moving, competitive Medicare Advantage market are trust and the ability to resolve problems or complaints, according to the J.D. Power 2023 U.S. Medicare Advantage Study.
The biggest factors influencing retention in the fast-moving, competitive Medicare Advantage market are trust and the ability to resolve problems or complaints, according to the J.D. Power 2023 U.S. Medicare Advantage Study.