Kimberly Scaccia of Mercyhealth Systems, has focused on her staff since she took on the position as vice president for Revenue Cycle at the health system in March 2020, just as the pandemic was taking hold.

COVID-19 meant sending staff home to work while still concentrating on revenue for the Southern Wisconsin and Northern Illinois health system.

Four years later, Scaccia said she remains “hyper focused on people,” which includes 487 full-time employees.